Important COVID-19 Information
Due to tougher restrictions relating to travellers from Victoria, Emerald Resort Noosa is unable to accept bookings from Victorians prior to the 27th August. This will be reviewed as more advice from the government comes to hand.
If you have become ill with cold or flu like symptoms, and they have not been clear for more than 72 hours prior to your arrival, please cancel your booking, stay home, do not travel and seek medical advice. Cancellation policies will be waived for anyone who cancels their booking due to COVID illness.
To assist Queensland Health in the contact tracing process should there be an outbreak in Noosa, you are required to provide us upon your arrival at the resort, the names, address and a contact number for all guests staying as part of the reservations. You may also be asked to sign a declaration that you have not:
- Recently returned from overseas within the last 14 days.
- Been directed to self-isolate by state health authorities.
- Been ill with cold or flu like symptoms within the last 72 hours.
- Have not recently been in a declared COVID-19 hotspot.
At Emerald Resort Noosa we are making our best efforts to adjust to a rapidly evolving situation. With the present social and economic landscape, it’s hard to escape the uncertainty and anxiety surrounding the short-term effects of the COVID-19 pandemic. We are continuing to monitor the spread of the COVID-19 pandemic and our highest priority is the health and well-being of our guests and staff.
Book with Confidence
Given the extraordinary circumstances we currently face, Emerald Resort Noosa has changed its booking terms and conditions for all bookings that fall outside of our Mid and High Season dates.
Effective 1st May 2020, these changes include:
- Free of charge cancellations up to 2pm on the day prior to arrival, subject to a $100 cancellation fee.
- Any bookings made prior to 1st May 2020 will still have their deposits refunded if they cancel up to 2pm the day prior to arrival, subject to a $100 cancellation fee.
Enforcing Social Distancing
Legislative requirements and for the health and wellbeing of our guests and staff, we have implemented various policies to enforce social distancing within the resort.
For the purposes of social distancing, a “family unit” is classified as a groups of people who share the same residential address. A family unit will be managed as equivalent to individuals, meaning a family unit does not need to ensure 1.5m between other member of their family unit but must maintain a distance of 1.5m from all other guests or travellers within the resort, even if they are travelling together. For the purposes of head count for the pool areas each individual of a family unit is counted.
- Pools are open from the 16th May 2020 however are limited to 20 people per pool area at a time.
- Due to limited people in pool area, facilities are for resort guests only.
- Maximum of 1 family unit using a lift at any time.
- Enforcing no gatherings in resort rooms.
- Social distancing markers throughout the resort to remind guest of 1.5m social distance regulations.
- Guests seen to be breaching any social distancing regulations as set by the State or Federal Government, will be asked to leave the resort.
Safe guarding our Guests and Staff
We urge all future guests thinking of staying with us at Emerald Resort Noosa, to continue to stay informed and up to date with the current official advice given by authorities. The best place for this is www.health.qld.gov.au. It is extremely important that you cancel your reservation if any guest coming as part of the reservation:
- Has had cold or flu like symptoms within the last 72 hours.
- Has, within the last 14 days, been in contact with someone who is suspected to have COVID-19 infection.
- Has recently been testing for COVID-19 and not yet received a negative result.
- Has, within the last 14 days, returned from overseas.
- Has, within the last 14 days, travelled to a COVID-19 hotspot.
Emerald Resort Noosa staff will present all guest upon arrival with a questionnaire. If you answer Yes to any of these questions above, we may refuse you entry into the resort.
We have installed hand sanitiser stations throughout the resort.
All guests are requested to utilise this hand sanitiser when returning from outside the resort. Additional hand soap has also been supplied in all Apartments.
Upon arrival at the resort
- Guest will be asked to sanitise their hands
- Guest will be asked to observe social distancing markers
- All payments for accommodation will be processed contactless, utilising the credit card provided as security for the booking. An opportunity will be available for guests to update these card details before the payment is processed.
- We will have a clean sanitised pen available for completing registration paperwork.
- All guest’s keys will be sanitised with alcohol before being issued to a guest.
All accommodation rooms are thoroughly cleaned and disinfected following each guest stay
With all these measures in place Emerald Resort Noosa hopes to be able to continue to provide short-term accommodation services for our guest.
Cleaning and Check-In Times due to COVID-19
Due to the current COVID-19 pandemic. Emerald Resort Noosa will be undertaking a more thorough intensive cleaning and sanitation of all guest rooms following a guest’s departure from the resort. On some occasions rooms may not be ready by our standard check in time of 2pm.
At our earliest knowledge of such a delay to your check in time, staff will make contact and update you on the time the room will become available for check-in.
Guests may be asked to vacate their room during a daily service.
Courtesy and understanding is appreciated when this request is made.
Due to COVID-19 government issued regulations, staff may make request to guests that are intended to ensure we are operating our business in a lawful manner. We request that all guests show courtesy and understanding to our staff.
Any abusive behaviour toward other guests or staff will not be tolerated and a guest may be asked to leave the resort.
Restrictions may be in place around:
- Number of people allowed in the pool areas.
- Number of people allowed in a lift.
- Social distancing practice ie maintaining 1.5m distance between yourself and another guest of the resort or between yourself and a staff member of the resort.
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Best value for money we found when searching for a place to stay in Noosa. When we arrived it only got better! Fantastic customer service with exceptional knowledge of the area and activities available. The apartment was massive and the rooftop terrace took out breath away.
STEFAN MANOJLOVSKI / AUSTRALIA