Important COVID-19 Information

Emerald Noosa has always maintained a high level of cleaning standard in our rooms and common area facilities.  We will continue to implement any necessary government recommended procedures for social distancing, use of general facilities, such as pool, saunas, spa and lifts.  Hand sanitising stations will continue to be readily available to all guests and team members.

For all bookings for low, mid and high season our standard cancellation policy will now apply for all travel from 1^st of February 2022.

OUR CANCELLATION POLICY:

We highly recommend you take out travel insurance to protect yourself in the event of unforeseen circumstances. Please refer to your travel insurance company for their specific Covid cover.

LOW SEASON – Reservations cancelled 1 week prior to the arrival date will be liable for the full amount at the confirmed rate.  Full payment is automatically processed from the credit card on file 7 days in advance.

MID SEASON – High Season cancellation policy applies.

HIGH SEASON – Reservations cancelled 30 days or less, prior to the arrival date, will be liable for the cost of the booking.   Full payment is automatically processed on the due to from the credit card on file.

Refunding a deposit will be subject to an ADMINISTRATON FEE of $100.00.

EMERALD NOOSA WILL ONLY HAVE A COVID POLICY COVERING GOVERNMENT SANCTIONED LOCKDOWNS

• If the lockdown occurs prior to arrival and full payment has not been received, we will refund deposit less $100 admin fee.
• If the lockdown occurs prior to arrival and full payment has been received, we will offer a full credit.
• If a lockdown is called whilst you have checked into the resort, no credit or refund will be offered for any unused portion of stay.