Frequently Asked Questions

Our classic apartments have original bathrooms and kitchens which have not been updated.  Our superior apartments have had some renovations of either kitchen and/or bathrooms.  Our platinum apartments are completely renovated throughout and are our most updated apartment.

All our apartments have balcony views of various aspects of the resort depending on the location of each apartment throughout the four separate towers (each having four levels). As we are not located on the beach we do not have beach views.

Most certainly. The Emerald Resort is renowned for its family friendly accommodation. Many guests often comment on the spaciousness of our apartments as well as the location, and say, “All I need to do is park the car and the rest lays before me”. Numerous restaurants and shopping opportunities are right on our doorstep and we are only across the road from the beautiful Main Beach which is recognised as one of the best beaches in the world. We also have a great pool in the centre of our complex as well as a spa and sauna and access to a fully equipped gymnasium which is not on site.

All the apartments are fully self-contained, they have full kitchen facilities, lounge / dining area, separate bedrooms and bathrooms as well as laundry in each. Our apartments are self-catered apartments and not serviced.  We provide a starter pack of cleaning products, toiletries and tea, coffee and milk.

Of course, nothing is too much trouble, just let us know what you would like for that special someone or for a treat for yourself. Please give at least 72 hours’ notice.

Yes, all the apartments have air-conditioning in the living area at least, and may have fans and/or air-conditioning in the bedrooms.

Yes, we offer a FREE booking service for all of the theme parks and attractions that are available on the Sunshine Coast. We have extensive knowledge of the Sunshine Coast and are more than happy to chat with and advise you on all the activities. We also encourage you to wait until you arrive to obtain the tickets as you can be charged extra for booking fees and credit card fees if you book on-line for some of the activities.

Normal check-in time is 2.00pm, however if you arrive early and the apartment is available we are happy for you to check-in early. If we have guests in the apartments the night before then we will have the apartment ready for you as quickly as possible after they depart at 10.00am and we would be happy to look after your luggage until check-in is available.

We all love our pets but unfortunately due to health and building regulations we are not able to accommodate your furry or feathered friends.

We are open every day except Christmas Day.

Office hours are Monday to Friday 9.00am to 5.00pm, Weekends and Public holidays 9.00am to 3.00pm.

We do have an after-hours procedure which is very simple, once we have processed a deposit to secure your booking we will send you a confirmation letter and the after-hours access information. We will then catch-up with you on the following morning for registration. We also always provide you with a contact number in the unlikely event you have any difficulties with obtaining your keys.